Check a listing carefully to understand if a product is pre-made and ready to ship or if the product must be ordered before it’s created. Both are handmade but the pre-made item is shipment ready while the made-to-order products can take three to four weeks to be created for you.
My Booklandia handcrafts custom orders within two weeks of receiving the required books. Oftentimes, custom orders process faster than that but we can’t guarantee a faster processing time. If we need to order the books, or you ship the books to us, the shipping time for the books needs to be factored into the time it takes to craft your item.
Look for the following image if a product is ready for shipment immediately:
Due to the handmade process and the unique condition, age and wear of the books and materials used, product(s) you receive may vary from the product picture due to the nature of your product(s) .
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Within the USA we use USPS, Fedex or UPS.
Book clocks and book planters are generallly shipped via USPS Priority Mail.
Book lamps are usually shipped via Fedex due to size and weight.
Mini-book items, bookmarks and other small items are usually shipped USPS First Class mail.
When purchasing multiple items we’re happy to combine shipping. Just contact us for a combined shipping estimate.
We happily support and love our international customers. We ship all International products through USPS, Fedex or UPS, using the least expensive method whenever possible. Due to the size and weight of most My Booklandia items, please contact us for international shipping estimates.
My Booklandia is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to three weeks to be handmade. If we need to wait for delivery of the books to use in your custom order, that will take additional time I will provide you with a time estimate when the book selections are made and/or the books have been received.
Our return lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We require a receipt or proof of purchase.
Return shipping is not reimbursed unless the item was defective.
To complete your return you must contact us before returning the item. Please do not send your purchase back to us without prior return approval.
If the item was damaged on receipt, a photo of the damaged item including the damaged area, and the packaging, is required before the return can be processed.
Personalized and/or customized goods are exempt from being returned unless the product arrives in damaged or defective condition.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, is not eligible for return.
Returns are not accepted after 30 days for any reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of notification. Please note we cannot guarantee the amount of time your credit card company will need to show the credit in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Gloria@mybooklandia.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Gloria@mybooklandia.com to start the exchange process. Please note that most items are unique, one of a kind items so a replacement may not be available.
To return your product, send us an email at Gloria@mybooklandia.com to start the return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund only in cases of damaged or defective items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $35, please use a trackable shipping method or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item.