Terms
ORDER TIMELINE
Custom Order vs. Ready to Ship
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product must be ordered before it’s created. Both are handmade but the pre-made item is shipment ready while the made-to-order products can take three to four weeks to be created for you.
My Booklandia handcrafts custom orders within two weeks of receiving the required books. Oftentimes, custom orders process faster than that but we can’t guarantee a faster processing time. If we need to order the books, or you ship the books to us, the shipping time for the books needs to be factored into the time it takes to craft your item.
Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER
Due to the handmade process and the unique condition, age and wear of the books and materials used, product(s) you receive may vary from the product picture due to the nature of your product(s) .
Care for your new product(s) by:
- Caring for upcycled book item including book lamps, book planters and book clocks:
In general, dusting with a dry cloth is all that’s needed. Using any liquid cleaner, including water, may discolor or damage the book’s surface. - If your upcycled book item gets dirty for some reason, the best remedy is your common Pink Pearl eraser. Lightly erase, using your Pink Pearl, any dirt or spots and brush off any eraser crumbs.
- If your item gets wet, blot with a dry cloth. The covers may become a little discolored, but drying promptly and allowing any moisture to air dry will minimize any damage.
- Book Clocks:
If your clock begins running erratically: Quartz time movements are very reliable. If your clock should begin running erratically or the second hand stops, In most cases the culprit is a bad battery. Replace the battery with a fresh new battery and your clock should run like new.
Loose clock hands: If the hands aren’t moving properly, and you’ve replaced the battery with a known good battery, the problem may be that one of the hands has come loose. Tightening the hands is pretty simple and doesn’t require special tools. Check the battery first, then contact me for detailed instructions.
Bent clock hands: If you should accidentally bend the clock hands, they can be carefully bent straight again. - Mini-Book Items:
- Mini books are constructed of paper so be sure they are kept dry.
- They are meant for decorative purposes only, not for rough wear. Flexing the mini-book spine will damage the book and may damage or loosen the jewelry findings or mini-book pages.
CUSTOM ORDERS
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
Shipping Methods
Within the USA we use USPS, Fedex or UPS.
Book clocks and book planters are generallly shipped via USPS Priority Mail.
Book lamps are usually shipped via Fedex due to size and weight.
Mini-book items, bookmarks and other small items are usually shipped USPS First Class mail.
When purchasing multiple items we’re happy to combine shipping. Just contact us for a combined shipping estimate.
International shipping
We happily support and love our international customers. We ship all International products through USPS, Fedex or UPS, using the least expensive method whenever possible. Due to the size and weight of most My Booklandia items shipping costs vary greatly based on destination. Please contact us for international shipping estimates based on your delivery address.
My Booklandia is not responsible for VAT, duty, brokerage fees or any other taxes or fees for international shipping. These charges come from your country during importation of your package.
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to three weeks to be handmade. If we need to wait for delivery of the books to use in your custom order, that will take additional time I will provide you with a time estimate when the book selections are made and/or the books have been received.
Returns and Refunds
Returns
Our return lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We require a receipt or proof of purchase.
Return shipping is not reimbursed unless the item was defective.
To complete your return you must contact us before returning the item. Please do not send your purchase back to us without prior return approval.
If the item was damaged on receipt, a photo of the damaged item including the damaged area, and the packaging, is required before the return can be processed.
Personalized and/or customized goods are exempt from being returned unless the product arrives in damaged or defective condition.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, is not eligible for return.
Returns are not accepted after 30 days for any reason.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of notification. Please note we cannot guarantee the amount of time your credit card company will need to show the credit in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Gloria@mybooklandia.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Gloria@mybooklandia.com to start the exchange process. Please note that most items are unique, one of a kind items so a replacement may not be available.
Return Shipping
To return your product, send us an email at Gloria@mybooklandia.com to start the return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund only in cases of damaged or defective items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $35, please use a trackable shipping method or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item.